Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most of our items are made to order.
Processing time: 1–2 business days
Shipping time (U.S.): 4–7 business days
During peak seasons or holidays, delivery times may be slightly longer due to high order volume or carrier delays.
You can create an account by clicking “My Account” at the top of our website and selecting “Register”.
Creating an account allows you to:
Track orders easily
Save shipping information
View order history
You can also check out as a guest—an account is not required to place an order.
If you need to change your shipping address, please contact us as soon as possible.
Address updates are only possible before your order ships.
Once an order has been shipped, we cannot guarantee changes.
When your order ships, you’ll receive an email with:
A tracking number
A tracking link
Tracking updates may take 24–72 hours to appear after shipment.
No. We do not store or have access to your credit card information.
All payments are securely processed through trusted payment providers such as PayPal, and your payment details are handled directly by them.
Sales tax is applied where required by law and will be calculated automatically at checkout based on your shipping address.
Currently, we ship within the United States only.
International shipping is not available at this time.
If your order includes multiple items, they may ship separately and arrive in more than one package.
If this happens, you’ll receive multiple tracking numbers.
If you need to swap an item
If you need to exchange an item, please contact us with:
Your order number
The item you wish to exchange
The desired replacement (size or item)
Exchanges are subject to availability and approval.
If you need to swap an item
Returns and Exchanges
We accept returns and exchanges within 60 days of delivery.
Items must be:
New, unused, and unwashed
In original packaging
Returned with all tags and inserts
Customized or personalized items and gift cards are not eligible unless defective or damaged.
We’re sorry about that. Please email us within 7 days of delivery with:
Your order number
Photos of the item you received
We’ll arrange a replacement or refund as quickly as possible.
If your item arrives damaged, contact us within 7 days of delivery and include clear photos of the damage.
We’ll review the issue and provide a replacement or refund.
Once your return is approved, we’ll email you detailed return instructions.
For eligible U.S. returns, we provide a prepaid return shipping label.
Please do not send items back without authorization, as unauthorized returns may be refused.
Our customer support team is here to help.
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Email: support@brickpetal.com
Phone:+12243906409 (sms only)
Business Hours: Monday–Friday, 8:00 AM – 6:00 PM CT
Customer Service Response Time: Within 1 business day
If you entered an incorrect address, contact us immediately after placing your order.
Address changes are only possible before shipment.
If an order is returned due to an incorrect address, reshipping may require an additional fee.
Orders can be changed or canceled within 12 hours of being placed.
Once an order enters production or ships, changes or cancellations may no longer be possible.
Can I pre-order an item that is sold out?
At this time, we do not offer pre-orders for sold-out items.
If an item is out of stock, please check back later or contact us to see if it will be restocked.