CONTACT US
Frequently asked Questions
Most of our items are made to order.
Processing time: 1–2 business days
Shipping time (U.S.): 4–7 business days
During peak seasons or holidays, delivery times may be slightly longer due to high order volume or carrier delays.
We want you to feel confident shopping with RobeLooks.
Returns and exchanges are accepted within 60 days of delivery
Items must be new, unused, unwashed, and in original packaging
Defective or damaged items are eligible (photos required)
Customized or personalized items and gift cards are not eligible, unless the item arrives defective or damaged.
For full details, please review our Returns & Refunds Policy.
If you need to update your shipping address, please contact us as soon as possible.
Address changes are only possible before the order ships
Once an order is shipped, we cannot guarantee address changes
Fulfillment & Returns: 1408 S Jefferson St, Amarillo, TX 79101, United States
Email: support@brickpetal.com
Phone:+12243906409 (sms only)
Business Hours: Monday–Friday, 8:00 AM – 6:00 PM CT
Customer Service Response Time: Within 1 business day
Please include your order number for faster assistance.
Once your order ships, you’ll receive an email with:
A tracking number
A tracking link
Tracking updates may take 24–72 hours to appear after shipment.
If you haven’t received tracking information, please check your spam folder or contact our support team.
Our customer support team is here to help with any questions or concerns.
Fulfillment & Returns: 1408 S Jefferson St, Amarillo, TX 79101, United States
Email: support@brickpetal.com
Phone:+12243906409 (sms only)
Business Hours: Monday–Friday, 8:00 AM – 6:00 PM CT
Customer Service Response Time: Within 1 business day
If you entered an incorrect address:
Contact us immediately after placing your order
Address changes can only be made before shipment
If the package has already shipped:
We cannot reroute the package
Returned or undeliverable orders may require reshipping
Shipping delays caused by incorrect addresses are not refundable
Please double-check your address at checkout to avoid issues.
At this time, Brickpetal ships within the United States only.
We do not currently offer international shipping.
If your order includes multiple items:
Items may be shipped separately
You may receive multiple tracking numbers
This usually happens when items are produced or shipped from different facilities to ensure faster delivery.